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Privacy Policy


To comply with new GDPR legislation, we want to ensure you have as much relevant information in regards to your personal information held at Austen West Outdoor Living. 

Who we are

Our website address is: https://austenwest.co.uk.

What do we collect?

We use and store your personal data, so that we can offer you the best products and customer service you’d expect from us. We will always be clear and upfront with you about what we do with your personal data, and you have control over it.

We collect your personal data for three main reasons:

  • To process any orders you make and to deliver those to you
  • To personalise and improve the products and services we provide to you
  • To send you special offers that we believe you would like to hear about

You can control the personal data you provide us with and that we will always be transparent about how we collect and use it

We will always tell you what personal data we are collecting from you, the means by which we will collect it and how we will use it. We will only use your personal data for the purposes we originally told you about.

How we use your information

We use digital marketing to target banners and display creative when you’re on other websites and potentially apps as well. We do this using a variety of digital marketing networks and ad a range of advertising technologies as well as specific services offered by some sites and social networks, such as Facebook. We only use market-leading technology and software to ensure that your personal data is secure and when we ask another company to provide services to us which involve sharing your personal data with them, we will always make sure they have appropriate security measures.

Sharing data

We value your data and your relationship with Austen West and for that reason, we will never sell your data to a third party company.

Access your information

If you have any questions about how we look after your personal data, you can always contact us:

In writing, at the address below. Please mark your letter for the attention of the Head of Customer Services & Data Compliance

Austen West Outdoor Living Ltd is the trading name, a private company registered in England and Wales

By email: info@austenwest.co.uk

By Phone 01763 662 654

You can manage your marketing preferences by using the above address. We will update your preferences as soon as we can but please be aware for emails it may take up to 2 weeks.


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